To make it work as a remote Mac keylogger, Amac keylogger has been designed to deliver logged content from the target device to the user’s email or FTP account for remote viewing. In this way, users don’t need physical access to see what is happening on the Mac. And the email delivery can be used for all users with different email services, such as Gmail, Yahoo mail, AOL mail, Hotmail and more. Configuring the Mac keylogger to send logs by email is more convenient to spy on your kids or employees with remote keylogger. However, under some type of situation, you may stop getting logs email from Amac keylogger, no worry, these three possible reasons will help you solve your problem.
- Unavailable Internet Connection
The keylogger for Mac could certainly not send you the logs email without an Internet connection. When your device has been shut down or it has gone into sleep mode, Amac keylogger will fail to deliver emails to you because of unavailable Internet. In this situation, you can try to turn off sleep mode of your computer so that Amac keylogger is able to report you the logs as time interval you set up for the keylogger. And you may need to check the settings in "Energy Saver preferences" and drag "Computer sleep" to "Never" so as to disable the sleep mode of your device.
- Too Large File Size
After you set up the time interval of screenshot settings, Amac keylogger will capture the desktop screenshots in strict accordance with the interval. But too short time interval for screenshot will increase the size of log files. As a result, the log file will become too big to be sent by email. To solve this kind of problem, you can try these steps:
- Go to "Settings" – "General" tab and uncheck "Run Amac Keylogger at Mac Startup" and then recheck the option
- Go to "Settings" – "Screenshot" tab and set the screenshot interval as more than 5 minutes. Go to "Settings" – "Email" tab and set the Email interval as 30-60 minutes
- Go to "Settings" – "General" tab – "Automatically delete logs after XX days"
- Open the keylogger and click the small broom icon at the right top of every log window to delete the old logs. Go to "Settings" – "Email" tab and click on "Test Email" to see if it works.
- Email Service Problem
A plenty of email providers offer different services to meet the demands of various customers. You need to select relatively stable email service for Amac keylogger. After testing and comparing available email services, free Gmail is the recommended one for you because SMTP for Gmail is more reliable. So you can try to change your email service to Gmail when you don’t get an answer from above solutions. You may need to check the detailed settings of Gmail service for this change.
Category: User Guide