If you would like remote desktop support, pls download Teamviewer and tell us your ID and Password. Please follow below steps to show your desktop to us. 1. go to http://aobo.cc/remote 2. Click “Download Teamviewer” to download the support tool. 3. Open Teamviewer and then you will get id and password. 4. Just send us the id and password you got. We can then reach your desktop to help you with remote desktop after we received the id and password.